Navigating COVID-19 – How we Can Support You

Tuesday 24 March, 2020

In these challenging times, our priority is the wellbeing of our people, our clients and the communities they serve. As we find ourselves far from business as usual, our COVID-19 Task Force has a range of services that our clients are finding helpful in navigating uncertain terrain.

As organisations across sectors navigate the unprecedented business and communications challenges of COVID-19, we are committed to partnering with our clients from outbreak stage through to recovery and can provide support and counsel on communicating throughout the crisis.

We are currently compiling key insights and best practice sourced from a global, cross-function team of experts advising clients on a range of COVID-19 issues – from communications strategy and crisis preparedness to employee safety.

Issues and crisis response
As the COVID-19 outbreak develops, we are on standby to support you with communications challenges and reacting to the issue as it impacts your business. Services include:

  • Senior strategic counsel
  • CEO communications
  • B2B communications (including supply chain management)
  • Customer communications
  • Crisis preparedness and scenario planning
  • Media relations management
  • Media training
  • Brand safety
  • 24/7 On-call service

Real time situation analysis
Driven by multi-language capabilities, our team can provide ad-hoc reports on trends, industry insight and share ongoing daily incident alerts and news breakthroughs, in real time. Deliverables include:

  • Policy and guidance
  • Media conversation analysis
  • Brand perception analysis

Virtual community
Our Conference+ system provides state of the art virtual conferencing to enable companies to come together while apart. We are highly experienced in developing premium, platform specific social content at speed. With our industry-leading studio facility, we have extensive experience in streaming premium quality, real time content for brands and broadcasters. Services include:

  • Virtual events and community
  • Remote conferencing
  • Live streaming and broadcasting
  • Rapid content creation

Agile technology
Our team has a wealth of experience in building chatbot solutions for everything from customer service to automated community management, to tackling disinformation and managing patient outcomes. Our agile team of developers are experienced in developing quick and pragmatic solutions for consumer and enterprise challenges, from behavioural change to knowledge sharing and social commerce. Services include:

  • Chatbot expertise
  • Development and deployment

Healthcare expertise and advocacy
Our specialist healthcare teams have deep experience in engaging HCPs, advocacy groups and patient communities. Grounded in science, we have a broad spectrum of experts on hand to meet every client need. Our accredited teams across Europe, including global hubs in London, Geneva and Frankfurt, comprise communications experts with diverse backgrounds, including scientists, PhDs, physicians, journalists, patient engagement experts, digital, consumer health and public health specialists. Services include:

  • Crisis and issues preparedness
  • Health policy initiatives
  • Patient advocacy and advocacy group relations
  • HCP engagement and alliance building
  • Patient audiences, social strategy and content channel planning
  • Corporate health communications

Employee engagement
Our specialist employee engagement team has helped company leaders successfully navigate change and complexity. We have experience in bringing teams together, shaping culture and driving adoption of new processes and technology. We can help as you look to:

  • Align, prepare and engage leaders
  • Reorganise or restructure
  • Strengthen employer reputation


Mónica Vicente Cristina
Managing Director
+32 472 390 601